From Request to Written Confirmation
A reservation begins with the date, requested start time, pickup address, expected duration, vehicle year and model, passenger count, known destinations, and any access instructions. The request can begin online, by telephone, through text, or by email. Advance notice provides the best opportunity to support timing and personnel preferences, although same-day availability may sometimes exist.
After details are accepted, the company sends written confirmation with the service date, starting information, known destination, estimated amount, and current terms. Approximately one day before the assignment, the arrangement is reconfirmed. The client also receives the assigned person's name and cell number.
Changes should be communicated promptly. A revised start time, added passenger, different vehicle, new gate instruction, or additional stop may affect the assignment. Written confirmation gives everyone a shared record, while direct communication allows practical adjustments.
At the scheduled start, the private driver arrives separately, reviews immediate instructions, and documents the exterior condition of the client's vehicle. Billing begins at arrival and ends when the assignment is complete and the car has been returned or secured as agreed.